EN · EUR

Payment terms (Betalningsvillkor)

Last updated: 23 July 2026

These payment terms apply to package travel sold under the brand Olympus by Pelops AI AB (org. nr 559579-1574), Söralidsvägen 32, 184 60 Åkersberga, Sweden (“we”, “us”). Card and wallet payments are processed by Stripe.

1. Who you pay

  • The merchant of record is Pelops AI AB, Sweden.
  • “Olympus” is the product brand. Your bank statement may show a descriptor such as OLYMPUS or PELOPS AI (subject to bank display limits).
  • We do not store full card numbers on our servers.

2. Soft-live scope

  • Soft-live means limited capacity, invite / friends-and-family style access, and operational controls on when payment is accepted.
  • Package sales proceed only in line with our registration and any travel guarantee (resegaranti) required under Swedish package travel rules.

3. When you pay (timing vs departure)

  • Full payment at booking confirmation. When you complete checkout and confirm a bookable package, we charge the total package price via Stripe.
  • Soft-live has no deposit-only default unless a specific offer states otherwise in writing before you pay.
  • Payment is always taken before departure, at the moment of booking confirmation.
  • If you book closer to departure, full payment is still due immediately at confirmation.
  • Amount and currency (e.g. SEK or EUR) are those shown at checkout.
  • If payment is not successfully authorised, no confirmed package booking is created.

4. What the charge covers

The total shown at checkout is the package price for the travel services described in the offer and booking summary (for example selected flights and hotel for the stated dates and travellers), including taxes and fees included in that total. Optional extras you add may be charged separately if shown as such.

5. Our role

  • For packages we arrange and sell, Pelops AI AB is the package organiser under applicable package travel rules.
  • Flights, hotels, and similar services are performed by third-party suppliers (including via partners such as Duffel). We do not operate aircraft and are not a carrier.
  • Pre-contract package information and mandatory notices are provided in the booking flow and related legal pages where applicable.

6. Price until ticketed

Displayed flight and hotel prices are offers and may change or expire before confirmation. If the price or availability changes before your ticket or hotel is issued, we will not complete the booking at the old price. We will notify you and either cancel without charge for that failed attempt or ask you to accept a new offer. After tickets or hotel confirmations are issued, the paid amount stands subject to supplier rules.

7. Cancellations, changes, and refunds

Change and cancellation outcomes depend on airline fare rules, hotel cancellation policies, the booking summary, mandatory consumer and package travel law, and our Terms of Service. Many air fares are non-refundable or changeable only with fees.

Where a refund is approved by the relevant supplier, we refund to the original payment method via Stripe after we receive the funds (or credit) through the settlement path (for flights, often airline then booking partner, then us). That can take several weeks after the supplier confirms. Card networks may take additional days. We cannot force an airline or hotel refund outside their rules and applicable law.

8. Chargebacks and payment disputes

If you have a problem with a booking or charge, contact hello@pelops.ai first so we can check ticketing and supplier status. A chargeback or card dispute is not an extra contractual refund right. For a valid, ticketed booking we may contest the dispute and share booking and ticketing evidence with Stripe or your issuer. Fraudulent use of payment methods is prohibited.

9. Contact

Pelops AI AB · org. nr 559579-1574
Söralidsvägen 32, 184 60 Åkersberga, Sweden
Payment and booking questions: hello@pelops.ai
General terms: https://app.olympus-ai.tech/legal/terms

Betalningsvillkor (kort svensk version)

  • Betalningsmottagare: Pelops AI AB, 559579-1574, Söralidsvägen 32, 184 60 Åkersberga (varumärke Olympus).
  • När du betalar: Hela paketpriset debiteras via Stripe vid bokningsbekräftelse. Ingen standard-deposition i Soft-live om vi inte uttryckligen anger annat före betalning.
  • Betalning sker alltid vid bokningsbekräftelse, före avresa.
  • Valuta: SEK och/eller EUR enligt kassan. Vi är paketarrangör; flyg och hotell utförs av underleverantörer.
  • Om den engelska och svenska texten skiljer sig gäller den engelska versionen tills en fullständig svensk version publiceras.